We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.

We have provided a number of ways for our Customer Care team to help you:

• Email
• Online Form
• Telephone
• Fax
• Snail Mail

Email:

For product information or assistance:
Sales@CharlotteColo.Com

For service inquiries or assistance:
Info@CharlotteColo.Com

For customer support or assistance:
Info@CharlotteColo.Com

For Router, Firewall, DNS, or IP adds, removes, or changes
webmaster@charlottecolo.com
 
For Accounting and Billing
quickbooks@charlottecolo.com


We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential.

Online Form:

Please send any specific information about your request so we can direct it to the appropriate people:

Telephone:

Live Customer Care Center
(704) 202-0004 Sunday to Saturday   (EST)

For Router, Firewall, DNS, or IP adds, removes, or changes
(704)-226-6533
 

FAX

(704) 248-0722

Postal Mail:

Send your inquiries to:

Charlotte Colocation Center, LLC
Attention: Customer Care Center
PO Box 2878
Monroe, NC, USA 28111